Frequently Asked Questions

PRODUCTS
What is a Wall Sticker?
How big are Wall Stickers?
Where should I put my Wall Sticker?

What are Wall Stickers made from?
Will a Wall Sticker leave marks or a mess on my wall?
How do I install my Wall Sticker?
What other surfaces can my Wall Sticker be applied to?
Are Wall Stickers easy to remove? If so, how?

What is a Device Skin?

Can our skins be removed?
Are device skins reusable?
How do I put on my Device Skin?

GIFT CARDS & E-CERTIFICATES
What's with TheWallSticker.com Sticker gift cards and e-certificates?

CUSTOM WALL STICKER OR DEVICE SKIN
Do you want to design a custom Wall Sticker or Device Skin using your personal image or photo?
Are you an artist that would like to have your work showcased on The Wall Sticker products?

PURCHASING
How can I pay for my Wall Sticker?

SHIPPING
How long will it take to receive my order?
Does TheWallSticker.com ship to P.O. Boxes?

RETURNS AND EXCHANGES
Can I return/exchange my purchase?

TECHNICAL
I can't add items to my shopping cart. What's up?
Is your site secure?

COMPANY
What does TheWallSticker.com do for the artists and the art community?

How can I contact TheWallSticker.com?

WALL STICKER

What is a Wall Sticker?
Wall Stickers are large mural-size artwork printed on removable, tear and fade resistant, high-quality vinyl for decorating the home or office.
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How big are Wall Stickers?
Wall Stickers come in different shapes and sizes. Most Wall Stickers are approximately 90'' x 42'' (or 42'' x 90'') on the wall. Wall Stickers with multiple parts vary in size.

Where should I put my Wall Sticker?
Where everyone will see it! Wall Stickers work best on clean, dry, non-textured interior walls. It's not recommended for brick, unpainted drywall, textured walls or outdoor use.
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What are Wall Stickers made from?
Wall Stickers are made from ultra-thin, self-adhesive vinyl.
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Will a Wall Sticker leave marks or a mess on my wall?
No. A Wall Sticker is printed on a removable adhesive that leaves no residue behind.
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How do I install my Wall Sticker?
There are installation instructions printed on the Wall Sticker. You can also view the installation instructions online by clicking here. If you have more questions just pick up the phone and call us 310.302.8967.
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What other surfaces can my Wall Sticker be applied to?
Wall Stickers can be applied to other smooth surfaces such as glass, sealed concrete floors, smooth metal, and plastic surfaces.
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Are Wall Stickers easy to remove? If so, how?
Removal is easy. It's a good idea to keep the back liner it came on incase you decide to remove it for a period of time. Simply peel up an edge with your fingernail and slowly peel the decal off the wall. Place it on the back lining it came with. If you don't have the back liner you can try some wax paper. 
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DEVICE SKIN

What is a Device Skin?
Device skins are custom styled 3M Anti-UV coating adhesives that helps protect your devices against scrapes and scratches.
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Can our skins be removed?
Yes. Device skins are printed on a removable adhesive that leaves no residue behind. Simply peel it off and put on a new one!
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Are device skins reusable?
Device skins are designed for a single application.
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How do I put on my Device Skin?
There are installation instructions that come with your device skin. You can also view the install instructions online by clicking here. If you have more questions just pick up the phone and call us (424) 229-1802.
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GIFT CARDS & E-CERTIFICATES

What's with TheWallSticker.com Sticker gift cards and e-certificates?
Just like any other gift card or e-certificate, it's basically TheWallSticker.com cash money. Go through and add any Wall Sticker product to your shopping cart and rather than paying by credit card, enter in your gift card/e-certificate number. The proper amount will be charged (which may or may not include tax depending on what state you are buying from) with no worries on your part.
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CUSTOM WALL STICKER OR DEVICE SKIN

Do you want to design a custom Wall Sticker or Device Skin using your personal image or photo?
Awesome. To upload a custom image to be made into a product and shipped to you, visit our custom page by clicking here.
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Are you an artist that would like to have your work showcased on The Wall Sticker products?
We are always looking for new artists to join our family! To submit samples of your artwork and learn more click here.
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PURCHASING

How can I pay for my Wall Sticker?
All major credit cards are accepted.
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SHIPPING

How long will it take to receive my order?
As bad as you want it, we want you to receive it! We will send you an email as soon as it is shipped. TheWallSticker.com ships out orders in 5-7 business days. Allow 1 full business day for us to process. You can receive it faster if you choose next day or second day air shipping. We ship your orders Monday through Friday except holidays.
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Does TheWallSticker.com ship to P.O. Boxes?
Unfortunately not. But we can definitely ship to your home or work address.
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RETURNS AND EXCHANGES

Can I return/exchange my purchase?
Wall Sticker: You can return your Wall Sticker as long as it is still on the back paper in original condition and has not yet been removed. Please repackage it in the container it arrived in and ship to the address below. You can only exchange it for a product of the same value.

Device Skins: You may return your unused and unopened device skins for exchange or refund within 15 days of purchase to the address below. You can only exchange it for a product of the same value.

Gift Cards: Gift cards and e-certificates are non-refundable. Sorry.

Damaged or Defective: If your order arrives damaged or defective you can return it within 30 days of the delivery date and we will refund you for the item or replace it at our discretion.

All shipping charges are non-refundable. 

The Wall Sticker
Attn: Returns
14010 Captains Row #333
Marina Del Rey, CA 90292
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TECHNICAL

I can't add items to my shopping cart. What's up?
There might be something wrong with your browser. If you can't figure out what's up, feel free to call us and we'll help you place your order.
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Is your site secure?
Yes, most definitely.
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COMPANY

What does TheWallSticker do for the artists and the art community?
TheWallSticker.com is as intent on giving back to the art community as much as we are helping artists showcase their artwork. We're all about hosting events and bringing artist and the community together in a collaborative experience. ''Live the life you love and love the life you live.''
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Customer Service

How can I contact TheWallSticker.com?
HOURS OF OPERATION
Monday - Friday
9:00 am-6:00 pm PST
Contact us by email by clicking here.
Contact us by telephone at (424) 229-1802
Leave a message weekends and holidays and we'll get back to you asap!
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